COMMUNICATION CHALLENGES

Communication is so challenging:

• English words can have many meanings
• Speakers and listeners have filters (which can alter the intended message)
• Tone of voice and body language can have huge impact on the transfer of meaning
• Listening for facts and feelings is vital.

How can we compensate for these challenges?

• Speak very clearly and listen with relaxed concentration
•  Feedback my interpretation and understanding of the message
• Ask clarifying questions.

www.nurturingnortons.com.au